fb788 Frequently Asked Questions

fb788 requires a valid government-issued photo ID for KYC (Know Your Customer) verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or a driving licence issued by BRTA. You will need to upload a clear photo of the front and back of your ID document, plus a selfie holding the document. KYC is required before your first withdrawal can be processed. Most verifications are completed within 24 hours during business days.

You can reset your fb788 password directly from the login page by clicking "Forgot Password". Enter the mobile number registered to your account and fb788 will send a one-time reset code via SMS. Enter the code, choose a new password of at least 8 characters (mixing letters, numbers, and a symbol), and confirm. If you no longer have access to your registered mobile number, contact [email protected] with your account details and KYC documents to complete a manual identity check before a reset is issued.

No — fb788 strictly permits one account per person, per household, and per device. Operating multiple accounts is a violation of the Terms & Conditions and will result in all accounts being permanently closed and any pending withdrawals being voided. If you believe a duplicate account has been created in your name without your knowledge, contact [email protected] immediately to report it and secure your identity.

To close your fb788 account permanently, send a written request to [email protected] from your registered email address, clearly stating that you wish to close the account. Before closure, any remaining balance will be refunded to your verified payment method (bKash, Nagad, or Rocket), provided KYC is complete. If you are closing the account due to gambling concerns, fb788's team can also set up a self-exclusion instead, which is reversible after a cooling-off period.

Nagad deposits on fb788 are typically credited to your gaming balance within 1 to 10 minutes of a successful Nagad transaction. The process mirrors bKash — select Nagad in the Cashier, receive the fb788 payment number and reference code, and complete the transaction through your Nagad app using "Payment" or "Send Money". If your deposit has not appeared after 15 minutes, do not send a second payment — contact live chat with your Nagad transaction ID and the support team will locate and credit it manually.

The minimum withdrawal amount on fb788 is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. There is no maximum withdrawal cap for verified accounts, though very large withdrawals above ৳100,000 may be split into multiple transactions for processing purposes. All withdrawals require a fully verified KYC account — unverified accounts cannot process withdrawals.

fb788 processes withdrawal requests within 1 to 4 hours for bKash, Nagad, and Rocket under normal circumstances. Bank transfers to Bangladeshi accounts such as Dutch-Bangla Bank or BRAC Bank typically take 1 to 3 working days depending on the receiving bank's clearing schedule. Withdrawals submitted during peak hours (evenings and weekends) may take slightly longer. Your withdrawal status is visible in the Cashier section under "Transaction History" — look for "Processing", "Approved", or "Completed" status updates.

fb788 does not charge any platform fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges — these are set by the payment provider, not fb788. For bKash Send Money transactions, bKash's own service charge applies. To avoid unexpected deductions, check the fee structure in your bKash or Nagad app before initiating a transaction. fb788 has no control over third-party payment provider fees.

Yes — Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported deposit and withdrawal method on fb788. The process is the same as bKash and Nagad: select Rocket in the Cashier, note the fb788 payment number and your unique reference code, open the Rocket app, and complete the payment. Minimum deposit via Rocket is ৳200. Rocket deposits typically credit within 5 to 15 minutes. If you are a Dutch-Bangla Bank account holder, you can also use direct bank transfer as an alternative to the Rocket app.

If a cricket match on fb788 is abandoned, cancelled, or interrupted before the minimum number of overs required for a valid result has been bowled, all pre-match bets are voided and stakes are returned in full to your fb788 balance. For in-play bets placed after the match has started, the settlement rules depend on whether enough play occurred to produce a valid result under DLS (Duckworth-Lewis-Stern) method. Full match settlement rules are available in the Sports Betting Terms section of the platform.

RTP stands for Return to Player — it is the percentage of all wagered money a slot game pays back to players over a very large number of spins, expressed as a percentage. For example, a slot with 96% RTP will, on average, return ৳96 for every ৳100 wagered over millions of spins. fb788 lists the RTP for every slot in the game's information panel. Higher RTP slots statistically pay back more over time, but individual session results can vary widely due to variance. RTP is a long-run statistical average, not a per-session guarantee.

Yes — fb788 is fully optimised for mobile play on both Android and iOS devices. You can access the complete game library, make bKash or Nagad deposits, place cricket bets, and manage your account directly through the mobile browser at fb788.io — no app download is required. The platform uses a responsive design that adapts to all screen sizes. For the best mobile experience, use a modern browser such as Chrome or Safari with a stable 4G or Wi-Fi connection. A native app may also be available — check the platform for the latest download options.

All games on fb788 use certified Random Number Generators (RNG) provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, and Microgaming. These providers undergo independent audits by recognised testing laboratories to verify that game outcomes are genuinely random and that published RTP values are accurate. fb788 does not modify game software in any way — the outcomes you see are identical to what the studio's certified RNG produces. Fair play certification details are available in each game's information panel.

A wagering requirement on fb788 means you must wager (bet) the bonus amount — or the bonus plus deposit amount — a specified number of times before the resulting winnings can be withdrawn as real cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place bets totalling ৳20,000 before withdrawing. Not all game types contribute equally — slots typically contribute 100%, while live casino games may contribute 10-20%. Always read the specific bonus terms on the Promotions page before claiming.

Yes — free spin winnings on fb788 are credited as bonus funds subject to wagering requirements unless the specific promotion explicitly states "wager-free free spins". The wagering requirement applied to free spin winnings varies by promotion — typically between 20x and 40x the total winnings from the spins. Free spins are also usually limited to specific slot titles listed in the promotion terms. Check the expiry time too — most fb788 free spin promotions expire within 7 days of being credited if unused.

fb788 rewards regular players through a tiered loyalty programme. You earn loyalty points automatically as you wager on eligible games — the more you play, the more points you accumulate. Points can be redeemed for bonus funds or real cash depending on your current tier. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, higher deposit limits, and exclusive tournament invitations. Your current tier and point balance are visible in the account dashboard. Full loyalty programme terms are on the Promotions page.

fb788 may remove a bonus from your account for several reasons: the bonus expired before wagering requirements were met, you made a withdrawal before completing the wagering requirement (which forfeits the active bonus in most cases), or a deposit was made without the required bonus code. In some cases, bonuses are removed if the account is found to have violated fair play terms — for example, using multiple accounts to claim the same offer. If you believe a bonus was removed in error, contact [email protected] with your account ID and transaction details within 48 hours.

The minimum age to register and play on fb788 is 21 years. This is a strict platform policy — not merely a recommendation. Age is verified at registration via date of birth and confirmed through KYC document checks before any withdrawal is processed. Any account found to belong to a person under 21 will be closed immediately and all deposits returned. fb788 takes underage gambling seriously and has zero tolerance for age misrepresentation. If you know of a minor attempting to access fb788, report it to [email protected] without delay.

You can set a daily, weekly, or monthly deposit limit directly from the Responsible Gaming section inside your fb788 account settings. Once set, the limit takes effect immediately — no further deposits above your chosen amount will be accepted until the period resets. Reducing a limit takes effect at once; increasing a limit requires a mandatory 7-day cooling-off period before the higher limit becomes active, giving you time to reconsider. If you need help setting a limit, the 24/7 live chat team can action this on your behalf instantly.

Self-exclusion on fb788 can be activated in under two minutes from the Responsible Gaming tab in Account Settings, or by contacting live chat and requesting it immediately — no waiting period, no questions beyond account verification. You can choose to self-exclude for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully locked — you cannot log in, deposit, or play — and all marketing emails are suppressed. If you are struggling with gambling, please also consider speaking with a professional support service available to residents of Dhaka, Chittagong, and across Bangladesh.

fb788 protects all personal and financial data using 256-bit SSL (Secure Sockets Layer) encryption — the same standard used by major international banks. Your bKash and Nagad payment details are never stored on fb788 servers; transactions are processed through the mobile banking providers' own encrypted infrastructure. KYC documents are stored securely and accessed only by authorised verification staff. fb788 does not sell or rent your data to third-party marketing companies. For a full breakdown of data handling practices, please review the fb788 Privacy Policy.