Privacy Policy — How fb788 Protects Your Data

This Privacy Policy ("Policy") describes how fb788 ("fb788", "we", "us", or "our") collects, processes, stores, and protects personal information about individuals ("you", "the User", "the Player", or "the Member") who access, register with, or use any service provided through the fb788 platform at https://fb788.io.

This Policy applies to all personal data collected through the fb788 website, mobile-optimised web application, customer support channels (live chat and email), and any other touchpoint through which fb788 interacts with users. It covers both registered account holders and unregistered visitors to the fb788 website.

By accessing the fb788 platform, registering an account, making a deposit, placing a bet, or contacting our support team, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not consent to these practices, you should not use the fb788 platform.

For the purposes of this Policy, fb788 acts as the data controller in respect of all personal data collected through the fb788 platform. As data controller, fb788 determines the purposes and means by which personal data is processed.

All data protection enquiries, subject access requests, data correction requests, and deletion requests should be addressed in writing to the fb788 Data Protection team via email at [email protected] with the subject line "Data Protection Request". fb788 will acknowledge all such requests within 48 hours and provide a substantive response within 30 days.

fb788 collects the following categories of personal data from users of the platform:

fb788 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data outside of responsible gaming contexts, or biometric data) except where voluntarily provided by the user in the context of a responsible gaming or self-exclusion request.

fb788 collects personal data through the following methods:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or submitting a complaint or feedback form;
• Automated technical collection: Technical data gathered automatically when you visit the fb788 website, including IP address, device fingerprint, session data, and cookie-based identifiers — this occurs regardless of whether you are a registered member;
• Payment processors: Transaction confirmation data (amount, timestamp, reference number) received from mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) when you initiate a deposit or withdrawal;
• Identity verification partners: Where fb788 uses a third-party KYC verification service to confirm the authenticity of documents you submit, that service may return a verification status, confidence score, and flag indicators to fb788;
• Public sources: In limited circumstances where fraud or money laundering is suspected, fb788 may consult publicly available information sources to verify the identity or background of an account holder.

fb788 uses the personal data it collects for the following purposes:

• Account creation and management: To register your fb788 account, authenticate your identity at login, and maintain your account profile and transaction history;
• KYC and age verification: To verify that you are aged 21 or above and that you are the legitimate owner of the payment method used — fb788 operates a strict 21+ only policy;
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank partners, and to reconcile your account balance accurately in Bangladeshi Taka (৳);
• Platform operation: To deliver game sessions, calculate and credit winnings, apply bonuses, and provide the full range of casino and sports betting services offered on fb788;
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide 24/7 assistance in English via live chat and email;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited activities;
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, to action self-exclusion and deposit limit requests, and to reach out proactively where the platform's responsible gaming tools may benefit a member;
• Legal and regulatory compliance: To fulfil anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, and maintain records required under applicable financial regulations;
• Platform improvement: To analyse aggregated usage data in order to improve the fb788 platform's performance, game selection, user interface, and customer support quality. Such analysis uses anonymised or pseudonymised data wherever possible;
• Direct communications: To send you account-related transactional notifications (deposit confirmations, withdrawal approvals, security alerts). fb788 will only send promotional communications where you have given explicit consent to receive them.

fb788 processes your personal data on the basis of one or more of the following legal grounds:

• Performance of a contract: Processing is necessary to provide the fb788 service you have registered for, including account management, game delivery, and payment processing;
• Legal obligation: Processing is required to comply with applicable legal obligations, including KYC requirements, AML regulations, and record-keeping obligations under financial laws;
• Legitimate interests: Processing is necessary for fb788's legitimate interests in operating a secure, commercially viable, and fair gaming platform — including fraud detection, security monitoring, and platform analytics — provided those interests are not overridden by your fundamental rights and freedoms;
• Consent: For specific processing activities that are not covered by the above — including the sending of marketing communications and the use of non-essential cookies — fb788 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

fb788 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. fb788 may share your personal data with third parties only in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, and supported bank partners receive the minimum personal and financial data required to process your deposit or withdrawal transaction. These partners process your data under their own privacy policies and are independently responsible for compliance with applicable payment regulations;
• Game providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and bet data through their gaming APIs in order to deliver game outcomes and calculate RTP. They do not receive your identity or contact data;
• KYC verification services: A third-party identity verification partner may process document scans and selfie images submitted during KYC verification. Such partners are bound by strict data processing agreements and may not use your data for any purpose other than identity verification on fb788's behalf;
• Competent authorities: fb788 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, a valid court order, or where fb788 reasonably believes disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity;
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all of fb788's assets, your personal data may be transferred to the acquiring entity, provided that entity agrees to be bound by privacy standards no less protective than those set out in this Policy. Affected users will be notified in advance of such a transfer.

fb788 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable legal or regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, fb788 will securely delete or anonymise your personal data in a manner that prevents reconstruction or re-identification.

fb788 uses cookies and similar technologies (including local storage and session tokens) on the fb788 website to support the operation of the platform and to improve the user experience. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your logged-in session, remember your security preferences, and enable core features such as the game lobby and account balance display. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Performance and analytics cookies: These cookies collect anonymised information about how users navigate the fb788 website — including which pages are visited most frequently, how long sessions last, and which games are most popular. This information is used exclusively to improve platform performance. No personally identifiable information is collected by these cookies.
• Functional cookies: These cookies remember your preferences, such as your preferred language (English) and display settings, so that you do not need to re-enter them on each visit.

fb788 does NOT use third-party advertising cookies, retargeting pixels, or social media tracking scripts that share your behavioural data with external advertising networks.

You may manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from accessing core fb788 platform features, including your account login.

fb788 takes the security of your personal data extremely seriously and employs the following technical and organisational measures to protect it:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the fb788 servers is encrypted in transit using industry-standard 256-bit SSL/TLS protocols, preventing interception by third parties;
• Password hashing: Account passwords are stored using a one-way cryptographic hash function (bcrypt or equivalent). fb788 employees cannot read your password in plaintext under any circumstances;
• Access controls: Access to systems holding personal data is restricted to authorised fb788 personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit;
• Regular security testing: fb788 conducts periodic security assessments, including vulnerability scanning and penetration testing, to identify and remediate security weaknesses before they can be exploited;
• Incident response: fb788 maintains a documented data breach response procedure. In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, fb788 will notify affected users without undue delay and take immediate steps to contain and remediate the breach.

While fb788 takes all reasonable precautions, no method of electronic transmission or storage is 100% secure. fb788 cannot guarantee the absolute security of data transmitted over the internet, and users accept this inherent risk when using any online platform.

As a user of the fb788 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact fb788 at [email protected] with the subject line "Data Rights Request":

• Right of access: You have the right to request a copy of all personal data fb788 holds about you. fb788 will provide this information within 30 days of receiving a valid request;
• Right to rectification: If any personal data fb788 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information (name, email, phone number) directly through the account settings section of the platform;
• Right to erasure ("right to be forgotten"): You may request that fb788 delete your personal data. Please note that this right is subject to fb788's legal retention obligations — certain data (particularly financial transaction records and KYC documents) must be retained for the periods set out in Section 8 regardless of an erasure request;
• Right to restrict processing: You may request that fb788 temporarily restrict the processing of your data while a rectification or objection request is under review;
• Right to data portability: You have the right to receive a copy of the personal data you have provided to fb788 in a structured, commonly used, machine-readable format (e.g., CSV or JSON);
• Right to object: You have the right to object to the processing of your personal data where fb788 relies on legitimate interests as its legal basis. fb788 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests;
• Right to withdraw consent: Where fb788's processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. To withdraw marketing consent, contact [email protected] or use the unsubscribe option in any marketing communication.

The fb788 platform is strictly intended for adults aged 21 and above. fb788 does not knowingly collect personal data from individuals under the age of 21. Registration is not permitted for anyone under 21 years of age.

fb788 conducts age verification checks at the point of registration and again at the point of first withdrawal. Where fb788 discovers or reasonably suspects that an account is held by a person under the age of 21, the account will be suspended immediately, all transactions will be reviewed, and any affected balance will be handled in accordance with fb788's underage gambling policy.

If a parent or guardian believes that their child has registered an account on fb788, they should contact the support team immediately at [email protected]. fb788 will act swiftly to investigate and close any confirmed underage account.

The fb788 platform primarily serves players in Bangladesh, and data is processed and stored with this market in mind. However, some of the third-party service providers used by fb788 — including game studios such as Evolution Gaming, Pragmatic Play, and Microgaming — operate infrastructure in multiple countries. Where your data is processed outside Bangladesh, fb788 ensures that appropriate safeguards are in place to protect your information to a standard equivalent to the protections described in this Policy.

Such safeguards include contractual data processing agreements that incorporate data protection obligations, and technical security standards (including 256-bit SSL encryption and access controls) consistent with those applied within fb788's own infrastructure.

fb788 reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available at https://fb788.io/privacy-policy, and the "Effective" date at the top of the document will reflect the date of the most recent revision.

Where changes are material — meaning they significantly affect how fb788 processes your personal data or alter your rights — fb788 will notify registered members via email or via a prominent notice on the platform at least seven (7) days before the changes take effect. Non-material updates (such as clarifications of existing practices) may be made without advance notice.

Your continued use of the fb788 platform after any amendment becomes effective constitutes your acceptance of the revised Policy. If you do not agree with a material change, you have the right to close your account before the change takes effect by contacting [email protected].

For any privacy-related enquiry, data rights request, or complaint regarding the handling of your personal data by fb788, please contact the Data Protection team using the details below. All correspondence must be in English.

• Email: [email protected] — subject line: "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 via the fb788 platform at https://fb788.io
• Response time: Acknowledgement within 48 hours; substantive response within 30 calendar days
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)